Return Process: First send us a minimum of 5 pictures and explain in details reasons for the return. After we receive your email, we'll send you our return shipping address.
Please Note that the Item must be unused, undamaged and in it's original package.
Return Fee: Return label or return shipping fee to Lagos is paid by the buyer.
To be eligible for an exchange/return or refund you must notify us 48 hours after you receive your wig. Your wig must be unused and in the same condition that you received it. It may not have been washed, styled, colored or worn. It must also be in the original packaging.
In the event that there is an evident defect with your wig from our factory, we will offer you a complete exchange as long as we get notified within 48 hours after you receive your wig.
In the event that you are merely dissatisfied with the custom style of the wig you choose, how it suits you or any other characteristics which were clearly portrayed on our website before making the purchase, we will assist you with an exchange subject to buyer payment of the return shipping cost back to our warehouse in Lagos, Nigeria. We are not liable for shipping labels or return shipping cost.
If we can see an evident defect with your item (not damaged by you), we will arrange and pay for the shipping costs back to our warehouse. Please note that occasional tiny holes on the lace is not a defect and here's why, for us to be able to braid on a lace wig we use little pins to pin the lace down on a mannequin and sometimes lace holes are inevitable, so kindly bear with us.
If you want an exchange on a product that doesn't contain a defect, you will have to arrange and pay for the shipping cost to our warehouse in Lagos, Nigeria, as well as shipping costs for the new product to be shipped back to you. Once the product is received and inspected, we will notify you what the conclusion is and issue the exchange (if applicable)
Poshglad braided wigs is not responsible for uninsured missing packages sent to the right shipping address. By accepting our terms and conditions pre-checkout you are consenting that you have read our terms of service and you accept that we are not responsible for missing packages sent to the right shipping address.
We strongly advice shoppers to buy shipping insurance to protect their package from unforeseen circumstances. When you pay for shipping insurance, your package gets insured by DHL or UPS insurance. PLEASE NOTE that our insurance doesn't cover stolen mail to porch pirates, what we cover is the shipping process from dispatch-transit-delivery. In a case of missing or stolen packages en route to your shipping address, we'll inform the shipping company about the claims and then wait for 3-5 business day for their response. If they confirm that the package is undelivered, lost or missing, they'll reimburse us the full amount and we'll send you a new wig or issue you a full refund. Please note that this could take some time to settle because the shipping company and insurance company would likely investigate the claims.
What should I do to start the refund/exchange process?
1. First send us a minimum of 5 pictures and explain in details reasons for the return.
2. We will assess the situation and get back to you as soon as possible with the necessary return.
3. Once your return unit is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
4. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
5. If you are shipping an item over $100 back to us, you should consider using a shipping service with tracking numbers or purchase a shipping insurance. We don’t guarantee that we will receive your returned item. We are not liable for a return shipping label and We DO NOT accept returned shipments from USPS or post offices. Our return shipping address is the same Lagos, Nigeria address on the product package. Thank you.