PLEASE READ OUR EXCHANGE/REFUND POLICY PROPERLY.
PLEASE NOTE: that because of covid-19 we DO NOT permit a return to avoid the spread of corona virus. All sale are final and returns are not allowed except for special cases where we send you the wrong style of wig or quality control issues by us. Wrong style of wig herein refers to, for example if you order a shade knotless wig and we accidentally sent you a faux-locs or cornrow wig, we will cover all the shipping cost to send you the right wig. In addition, It's against united states federal regulations to resell used hair/wigs which is why we discourage returns.
SPECIAL CASES: Our return/refund policy is valid for 48 hours after a confirmation receipt of delivery is sent to us by the courier company. If 48 hours have gone by since your parcel was marked as delivered without contacting us, unfortunately we can not offer you a refund or exchange and you cannot open a dispute. For example, if we send you the wrong wig or you receive a wig that has factory quality control issues, you have 48 hours to notify us for us to resolve the issue.
CANCELLATION: All order cancellation require a 48 hours notice starting from the time your order was received from our website. Cancellation or charge backs that exceeds 48 hours without a notice from you is subject to a 40% processing fee charge by our credit card processor.
*Every refund request is subject to our own reviews*
PRE-CORONA RETURN: To be eligible for an exchange/return or refund you must notify us 48 hours after you receive your wig. Your wig must be unused and in the same condition that you received it. It may not have been washed, styled, colored or worn. It must also be in the original packaging.
In the event that there is an evident defect with your wig from our factory, we will offer you a complete exchange as long as we get notified within 48 hours after you receive your wig.
In the event that you are merely dissatisfied with the style of the wig you choose, how it suits you or any other characteristics which were clearly portrayed on our website before making the purchase, we will only assist you with an exchange subject to a 50% deduction given that you will cover all shipping costs and the price difference between the items if present (term and condition applies). Let me elaborate! our credit card processor will deduct 50% of the paid amount and then you will also cover the shipping cost of returning the item back to our Lagos Nigeria factory. We are not liable for shipping labels.
DEFECTIVE PRODUCT BY US: If we can see an evident defect with your item (not damaged by you), we will arrange and pay for shipping costs back to our warehouse. Once received and inspected, we will notify you what the conclusion is and issue your refund (if applicable).
EXCHANGE: If you want an exchange on a product which did not contain a defect, you will have to arrange and pay for the shipping to the warehouse in Lagos, Nigeria, as well as shipping costs for the new product to be shipped back to you. Once the product is received and inspected, we will notify you what the conclusion is and issue the exchange (if applicable)
MISSING PACKAGE: Poshglad braided wigs is NOT responsible for missing packages sent to the right shipping address. By accepting our terms and conditions during checkout you are consenting that you have read our terms of service and you accept that we are not responsible for missing packages sent to the right shipping address.
INSURANCE: We strongly advice to buy a shipping insurance to protect your package from unforeseen circumstances. When you pay for shipping insurance, your package gets insured by DHL or UPS insurance. In a case of missing or stolen packages, we'll inform the shipping company about the claims and then wait for 3-5 business day for their response. If they confirm that the package is undelivered, lost or missing, they'll reimburse us the full amount and we'll send you a new wig or issue you a full refund. Please note that this could take some time to settle because the shipping company and insurance company would likely investigate the claims. Please see FAQ's Number (26) for detailed explanation of how our insurance claim process. Click here => https://poshglad.com/pages/faqs .
What should I do to start the refund/exchange process?
1. First, send us an email at email@example.com or contact us on WhatsApp at +2347031371404 or call us (302)-585-3958. Please explain in details your problem and include all necessary photos of the defective item.
2. We will assess the situation and get back to you as soon as possible with the necessary return details within minutes.
3. Once your return unit is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
4. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
5. If you are shipping an item over $100 back to us, you should consider using a shipping service with tracking numbers or purchase a shipping insurance. We don’t guarantee that we will receive your returned item. We are not liable for a return shipping label and We DO NOT accept returned shipments from post offices too. Thank you.