Frequently Asked Questions.
(1) How long will it take to receive my wig?
Ready To Ship wigs ship within 24-48 hours after payment.
Custom Orders ship according to the processing time on the product page, such as Regular 20 working days, Rush priority processing in 10 working days, or Super rush priority processing in 5 working days.
Shipping Duration: from dispatch to delivery takes around 2-5 business days.
Fast Refund, 100% Money Back Guarantee: We accept returns for up to 10 days. After you receive your wig and are unsatisfied, you have ten days to return it to us. Ten days start from the delivery date shown on the courier company website's tracking page. After ten days have passed, unfortunately, we do not accept returns. In addition, the insurance fee of $10 is non-refundable.
Return Process: First send us a minimum of 5 pictures and explain in details reasons for the return. After we receive your email, we'll send you our return shipping address.
Please Note that the Item must be unused, undamaged, and in its original package.
Return Fee: Return label or return shipping fee to Lagos is paid by the buyer.
We work very hard to get most orders out on time; if your order is delayed for reasons beyond our control, like in a pandemic or government lockdown, We'll notify you by email or WhatsApp. The total turnaround time is five weeks maximum, so kindly bear with us; we promise that you will love your wig.
(2) What is the difference between Processing Time and Delivery Time?
- Answer: Processing time implies to a quick fulfillment time. Let say you want your order fulfilled in a rush and don't want to wait for the regular 20 working days; you pay extra to skip the long wait time.
- Delivery Time: This is the time it takes for the shipping company to pick up your package from us and deliver it to you. Delivery time with Dhl, FedEx, or UPS usually takes around 2-5 days.
(3) How do I buy wholesale deal?
- Answer: The minimum order requirement for wholesale orders is five wigs. Wholesale purchases are exclusively conducted through WhatsApp. To begin, contact us on our WhatsApp number +2347031371404. We'll send you watermarked photos of our wigs for your review. You can ask questions or request a video call if you are in doubt. Once you are satisfied, we'll send you a secured payment invoice via Stripe payment gateway. After payment, we'll start producing your wholesale orders.
(4) I placed an order, but I didn't receive a confirmation email or SMS.
- Answer: First, check your email spam folder to see if it's there; if it's not there, Double-check your email address to ensure you input the correct email address. If you didn't receive SMS confirmation, double-check your phone number to ensure you input the correct number. If none of that works, let us know, and we'll resend your confirmation notification.
(5) What is the difference between HD Lace and a light brown or a dark brown lace?
- Answer: HD Lace for braided wigs are slightly thicker than HD Lace for weaves. HD Lace is undetectable, near invisible to the naked eyes, perfect for black women of any shade. Please note that the color of this lace is model after your scalp, not your skin tone. On the other hand, light brown lace has a brown hue, and its skin color is selective. With HD lace, most people won't know that you are wearing a braided wig. Click here for => TYPES OF LACE MATERIAL FOR BRAIDED WIGS
(6) Can I wear the wig glueless?
- Answer: Yes, you can. All our full wigs are glueless. They come with an elastic band, an adjustable strap-on, and four combs to hold it perfectly in place.
(7) Can I go to bed with the wig?
- Answer: Yes.
(8) How heavy are the wigs?
- Answer: Not heavy at all. Nevertheless, the issue of weight can be tricky because what is heavy for one person may not be heavy for another, so it's tough to tell what is ideal for everyone. However, if we go by the judgment of our over 100,000 monthly website visitors and our 834 customer reviews, then our wigs are lightweight. The weight of a wig depends on the style, length, lace material, and capsizes. Standard full lace wigs weigh around 200 g to 1 lb, frontal wigs weigh between 1 lb and 1.5 lbs, and closure wigs weigh about 1 lb to 1.5 lbs. Frontal and closure braid wigs have a breathable colored mesh cap halfway through the wig; to conceal that, the braid density has to be full, resulting in a weight increase.
(9) Can I wash the wig after use?
- Answer: Yes, you should wash your wig from time to time with lukewarm water and shampoo and then allow it to dry underneath the sun to avoid damp smell. The wig is like your natural hair; you should take proper care of it like your actual hair.
(10) Can I shower with the wig?
- Answer: Yes, you can if you know how to maintain a braided wig, BUT we strongly advice NOT to shower with it.
(11) How many years will the wig last?
- Answer: Like everything in life, if properly maintained, it can last for 3-4 years; if not properly maintained, it can last for 2-3 years.
(12) What should I do if I pick the wrong options and my wig looks spacious in the middle and I want it to be packed and bulky?
- Answer: You should take it to a salon near you for a professional hairstylist to either add more braids or take out more until it suits your requirement.
(13) Where are we located?
- Answer: Our offices are located in Delaware, United States, and Lagos, Nigeria. Our corporate office is in Delaware, and our production factory is in Lagos, Nigeria. So when you buy our wigs, you are technically getting the purest form of braided wigs from the original source.
(14) Do we make customized wigs?
- Answer: Yes, most of our wigs are custom handmade. If you have any special requests, kindly use our website's special request option. You can also contact us on our WhatsApp number, website 24/7 live chat support, text support, and let us know what you want, and we'll make it for you.
(15) What is the standard capsize?
- Answer: The standard capsize is Medium Cap - Regular home tape measurement 22-22.5. We usually recommend customers to take a measuring tape and measure the circumference of their head before ordering our wigs. That way they'll know the perfect cap size for their head. Click here to see our cap size chart. All our full lace wigs come with four combs, an adjustable strap, and a rubber band.
(16) Can I put my wig in a bun?
- Answer: For the most part, yes. However, the style of wig you have can be a decider of whether you can make a ponytail, bun or not. Take for example a 13 by 4 lace front knotless braid wig, if you tie it in a bun, the breathable colored mesh cap behind the wig might be revealing and not a lot of people like that.
(17) What type of payment we accept?
- Answer: We accept every direct payment such as credit/debit card payment, Google Pay, Amazon Pay, Apple Pay, Cashapp, Zelle, Western Union payment, Local and international wire transfer payment, Nigeria direct access bank payment, and SEPA payments. We temporarily do not accept Paypal because of Paypal's trickled down systemic racism towards black businesses.
(18) Do we offer installment payment plan?
- Answer: Yes, Zip Pay and Klarna.
(19) Do we drop ship?
- Answer: Yes, we do drop shipping. Click here to learn more.
(20) Why is the price on the commercial waybill different from the actual cost?
- Answer: Unless a customer specifies, we DO NOT condone putting a different price on our commercial invoice for tax purposes. Some customers may ask us to lower the price on their commercial invoice because if we put the actual website price of the wig on their commercial invoice, their package may be subject to import tax. If you do not want the actual website price of the wig to reflect on your commercial invoice/waybill for tax-exempt purposes, kindly let us know, and we'll be glad to assist.
(21) Why do we have multi-choice options on the product page?
- Answer: Braided wigs are like custom-made clothes; you can either buy one from the dollar store or have a professional brand make you a beautiful tailor-made outfit for a reduced price. ''the choice is yours'' In addition, we want our customers to be happy with the wig quality and attention to details they get from us. Most braided wig websites sell you a one-size-fits-all type of wig without asking for your measurements like your cap size, preferred color, preferred length, or density. Our scalp-looking luxury wigs are like the Louis Vuitton of braided wigs, and we know it.
(22) Are we legit?
- Answer: Duh! Yes, we are legit. We are a registered tax-paying American company, and we are also a reported tax-paying corporate affairs commissions Nigerian company. We are DHL business approved, UPS business approved, FedEx business approved, Google business verified, Facebook/Instagram business verified.
(23) What does the term knot bleach mean?
- Answer: This refers to applying a bleaching product to the knots on the lace. A knot is each strand of hair hand-tied into the lace at the base of the wig cap. We use this process to lighten the knots, creating an illusion that matches the scalp color, making it less detectable and natural in appearance.
(24) What countries do we ship to?
- Answer: We ship worldwide.
(25) What does shipping Insurance cover?
- Answer: Consider buying shipping insurance to protect your package and money from unforeseen circumstances. When you pay for shipping insurance, your package gets insured by DHL, FedEx, or UPS insurance. PLEASE NOTE that our insurance doesn't cover stolen mail to porch pirates; we cover the shipping process from dispatch-transit-delivery. If your package go missing or stolen en-route to your shipping address, we'll inform the shipping company about the claims and then wait for 3-5 business days for their response. If they confirm that the package is undelivered, lost, or missing, they'll reimburse us the total amount, and we'll send you a new wig or issue you a full refund. Please note that this could take some time to settle because the shipping company and the insurance company would likely investigate the claims. Please see Shipping Policy for a detailed explanation of our insurance claim process.
(26) I paid for UPS, but my order was ship with FedEx or DHL. Why?
- Answer: Please note that we may decide to use a different courier company to ship your order if the selected courier company didn't come to pick it up on time. Such an approach is to avoid delay or elapse of fast production time. For example, if you select UPS as your preferred shipper and UPS didn't come to pick up at the scheduled date and time, we may use DHL or FedEx to ship your order. We'll instantly reimburse you for the price difference.
(27) My package says delivered, but I didn't receive my parcel, and I paid for shipping insurance.
- Answer: We understand how anxious you are to have your merchandise, and that's what we want too. Even though the courier tracking shows a status of "delivered," sometimes the tracking status may not be correct. Rarely, a package is actually "lost." So kindly wait for a few days to see if the box will show up.
Here are possible reasons and steps for you and us to take to locate your package.
1. Another household member may have received the package and placed it somewhere within the residence.
- What to do? Please check with other household members and neighbors to see if they've received the package.
2. The package may still be in the truck or at the local post office. Sometimes shipping companies can be petty; they use regional post offices to save going to remote locations.
- What to do? Wait a few days past the "delivered" date shown on the tracking. This same scenario has happened to us before. We waited for several days after the search showed "delivered," The package showed up two days later.
3. The package may have been delivered to the wrong address, perhaps a nearby neighbor's house.
- What to do? Please check with neighbors, your postal carrier, or call your post office and inquire.
4. If all the above steps fail to turn up the package, the issue may be related to stolen mail.
- What to do? First, call the shipping company and file a lost package claim. We will also initiate a "stolen mail" report with the courier company Inspector's office. You will need to complete an affidavit affirming the package's status as "stolen," and the courier company inspector may contact you. In addition, you should also complete a stolen mail report, if necessary, a homeowners or renters insurance loss affidavit. You might need to file a "stolen mail" report with your local police department, so there is a record of mail theft in your area. A police officer will come out and speak with you, take photographs, look at nearby CCTV footage etc, so that his report is accurate under the law. He could also interview you, neighbors, or business owners if the delivery address were a commercial location if this has happened recently in your neighborhood. He will ask about recent deliveries and/or suspicious activity in your area. The insurance company will need a copy of his report to file an insurance claim. Mail theft is a federal crime, so they take this very seriously. As with every insurance company, a proper investigation will be carried out to determine whether the insurance claim is true or false, so please bear with us. They will check the dispatcher's driving route, CCTV footage, and package scan location for the delivery date. Please note that all of this would take some time, so kindly allow 3-5 business days.
After investigation: if the insurance company concludes that the package is undelivered, missing, or stolen, they'll reimburse us the total amount, and we will either send you a new wig or issue you a full refund. Please note that we have no control over these things. We are just a small company trying to serve our customers well.
(28) Inquiry that is not on our FAQ?
- Answer: If you have questions that are not addressed on our FAQs or any other section of our website, do not worry! Contact us through our website's 24/7 live chat support, email support, text support, and direct phone call support. We reply within minutes.